Frequently asked questions

 Shipping
 What shipping options do I have?

At WatchMonde, we always offer free of charge shipping via Hongkong Post Registered Airmail for all countries we ship to

If you’d like your delivery sooner, we also offer USPS ePacket ( only for USA delivery), EMS ( Express Mail Service) and DHL postal services at very reasonble flat rates for most countries. EMS or DHL availability and shipping costs for your country can be checked during the checkout process.


 How do I check the status of my order?

To check the status of your order, please proceed to this link and fill in the tracking number we provided to you. 

Please, note that tracking updates on Hongkong Post Service site are generally available in 2-4 days after tracking number is provided to you.

If you do not see your order or have further questions, feel free to contact our Customer Service.


 How can I cancel my order?

If you wish to cancel your order, please email us through our online contact form. Please note that we can only cancel order if they have not yet shipped.


 Does WatchMonde ship internationally?

Yes. We ship free of charge to most international destinations via Hongkong Post Registered Airmail.

EMS ( Express Mail Service) and DHL are available at very reasonable flat rates.

Please note: We cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. 

See our Shipping Information page for more detailed shipping information.


 Can my purchase be shipped to an address besides my billing address?

Yes, all credit card orders may be shipped to an alternate shipping address. However, any orders placed using Payza will be shipped to the address you provided in Payza checkout page. This measure is for your protection and ensures that you have authorized WatchMonde to ship the item to an address other than your primary address.


 Will I have to sign for my package?

For your protection, a signature may be required before the package could be released. Please make sure that an adult will be available at the expected time of delivery to accept and sign for the package. Before accepting the package, please inspect it for any sign of tampering or damage.


 Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we are happy to ship to PO, APO and FPO addresses.


 What currency do you accept ?

We accept USD, EUR, GBP, AUD and CAD.

If you choose a currency from the list in the top right corner of the page, all our prices will be displayed in that currency. When you come to pay for your order, you’ll be charged in the currency you have selected. If your payment card is registered with a different currency to the one you’re purchasing in, then your bank will convert the price using their exchange rate.

Base currency for all products at our website is US dollar (USD). Product prices in all other currencies are periodically updated to reflect latest exchange rates.


 What are my payment options?

We gladly accept these forms of payments for International orders: 

1. Credit Card (Visa, MasterCard, American Express, Discover) processed by Skrill or Payza ( Visa )

2. Payza  payments

3. Skrill payments

4. Bitcoin payments

5. MoneyGram payments

To learn more how we try to protect you from financial frauds and why we use Skrill and Payza card processing system, please see our Payment Methods page.


 Returns
 How do I return the watch I bought from Watchmonde?

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 14 days from the date you received it.

Returned merchandise must include the manufacturer packaging, manuals and warranty cards along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned.


 How do I obtain an RMA (Return Merchandise Number)?

Please contact one of our Service Representatives through our contact form. Our dedicated service team will be happy to assist you.


 Authenticity
 Are the watches on your site Authentic?

WatchMonde sells only New and Genuine Brand Name Products. With our 14 day return policy, we provide the comfort necessary to place your online order. Your satisfaction is our goal. 


 Does the watch come in its original packaging?

Yes, all of our watches come in the original manufacturer's packaging, complete with official paperwork.


 Watch Functions
 What is the difference between Quartz / Mechanical / Automatic movements?

The following are descriptions of the three movement types:

Quartz Watches

Watches that have quartz movements are a relatively new development in watch history. Quartz crystals have a unique property in that when they are compressed or bent, they conduct a constant voltage, or pulse, on their surface. This constant voltage can be used to power quartz watches with exact precision. Rather than a wound spring (mechanical movement), quartz watches rely on a battery for their energy. The battery sends electrical energy to the tiny quartz crystal, which in turn creates a pulse at regular, constant levels. Because the pulse (also called an impulse) is extremely constant, quartz movements ensure precision timekeeping, accurate down to hundredths of a second. To convert the impulse into a steady power that can move the watch hands at regular intervals, the impulse is simply passed through a stepping motor that converts the electrical energy of the impulse into mechanical energy that is needed to run the watch. Since the early 1970's, quartz watches have become very popular, for both manufacturer and consumers, due to the fact that quartz watches are less expensive than mechanical movement watches and can be easily manufactured in large volumes.

Mechanical Movements

If a watch is said to have mechanical movement, this means that the watch has a device for keeping time, which uses the energy from a wound spring, and keeps time through the highly regulated release of that energy through a set of gears and an escapement. This device must be wound periodically, ensuring that the wound spring is continually loaded to power the watch. It differs from the typical quartz watch in that it uses purely mechanical components to keep time. A normal mechanical watch can run for about 40 hours on one full winding of the mainspring, and a few designs that can last up to 8 or 10 days are also available. The general design of mechanical movement watches have not changed notably in the past fifty years. But, the development of greater technology and modern materials has changed the way mechanical movement watches are manufactured.

Automatic Movements

Watches that are powered by automatic movements operate similar to a watch with mechanical movements, except that the winding of the spring occurs automatically, every time the wearer moves his or her arm. A rotor that turns in response to motion winds the watch's mainspring, supplying the needed energy to power the watch. The obvious benefit of an automatic movement is that there is never a need to replace a battery or to wind the watch. Keeping this in mind, it is necessary to occasionally "tune up" an automatic watch to ensure timekeeping is precise.


 What is the difference between a chronograph and a chronometer?

A chronograph is a watch that has a stopwatch function. Typically, the top pusher will start and stop the chronograph. The bottom pusher will reset it. The chronograph generally cannot reset in the running state. Special Fly back models allow the chronograph to be reset at any time.

The movement of a chronometer has passed a series of accurate time keeping tests, and is certified as a superior timekeeper. Many watch makers will put their movements through this test to illustrate their accuracy. The dial will typically have the word "Chronometer" or "Chronometre" on the dial.

If a watch is described simply as a "chrono", it is generally safe to assume it is a chronograph.


 How long will the battery in my watch last?

This depends on the age of the watch and the types of functions (e.g., stopwatch, chronograph applications, alarms, second hand, etc.). Expect to replace your watch battery every two to five years.


 What is a crystal?

A watch crystal is a transparent cover which protects the watch dial.


 How do I maintain my watch?

Although automatic mechanical watches do not have batteries, some simple maintenance is necessary for continued and long-lasting accurate use.

Self-winding automatic watches depend on the movement of the arm to operate and do require some winding, even if you wear your watch on a daily basis.

If you wear your automatic watch every day, it is best to wind it once every two weeks to keep the wheels in motion and lubricated with oil fluid. Simply wind the crown (the same knob used to adjust the time and date) until you meet slight resistance.

If you do not wear your automatic watch every day, you should try to wind it at least twice a week to ensure continuous operation, as well as keeping the inside mechanism in complete running order.

Try to wind your mechanical watch at the same time every day. This is extremely beneficial for the mechanism.


 Your Account
 How do I update my email address?

You can update your email address by logging in and clicking on the "Edit My personal Information" link. Make any changes you need to your profile, then scroll to the bottom of the page, and click "Save" button to save those changes.


 How can I unsubscribe from your email list?

You can unsubscribe from WatchMonde email by simply selecting the link at the bottom of marketing emails you receive from WatchMonde.